Please read these terms carefully before registering an account or using any service on vcity99.club. By accessing the platform you agree to be bound by these terms in their entirety.
TABLE OF CONTENTS
1. General 2. Eligibility & Registration 3. Account Responsibilities 4. Deposits & Withdrawals 5. Bonuses & Promotions 6. Betting Rules 7. Prohibited Activities 8. Intellectual Property 9. Limitation of Liability 10. Privacy & Data 11. Responsible Gaming 12. Amendments 13. Governing Law 14. Contact1.1 These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Member", "you") and vcity99 ("the Company", "we", "us", "our") governing your use of the website located at vcity99.club and all games, services, and features offered therein.
1.2 By registering an account, accessing the platform, making a deposit, or placing any wager on vcity99, you confirm that you have read, understood, and agreed to be bound by these Terms in full, together with our Privacy Policy, Responsible Gaming Policy, and any specific game or promotion rules published on the site.
1.3 If you do not agree to these Terms, you must immediately cease using the vcity99 platform and close your account.
1.4 vcity99 reserves the right to amend these Terms at any time. Amendments take effect upon publication at vcity99.club/terms-conditions. Your continued use of the platform after publication constitutes acceptance of the revised Terms.
2.1 Age Requirement. You must be at least 21 years of age to register an account or use any paid service on vcity99. By registering, you warrant that you are 21 years of age or older. vcity99 will conduct identity and age verification as part of its Know Your Customer (KYC) process. Accounts found to belong to persons under 21 will be immediately suspended and any funds or winnings may be voided.
2.2 One Account Per Person. Each individual may hold only one registered account. Duplicate accounts are strictly prohibited. vcity99 reserves the right to close duplicate accounts and to forfeit any associated balances or bonus funds.
2.3 Accurate Information. You agree to provide true, accurate, current, and complete information at the time of registration and to maintain and promptly update your information if it changes. Providing false information constitutes a material breach of these Terms.
2.4 Jurisdiction. It is your sole responsibility to ensure that your use of vcity99 complies with the laws applicable in your jurisdiction. vcity99 does not accept registrations from jurisdictions where online gambling is explicitly prohibited by law.
2.5 KYC Verification. vcity99 may require you to submit identity documents (government-issued photo ID, proof of address, payment method verification) at any time. Failure to complete KYC verification within the stipulated timeframe may result in account suspension or withdrawal delays.
3.1 You are solely responsible for maintaining the confidentiality of your username and password. You agree not to share your login credentials with any other person.
3.2 You must notify vcity99 immediately via live support if you suspect any unauthorised access to your account. vcity99 is not liable for any loss resulting from your failure to maintain the security of your credentials.
3.3 Account sharing — allowing another person to access, play on, or manage your vcity99 account — is strictly prohibited and may result in immediate account closure and forfeiture of funds.
3.4 You are responsible for all bets, deposits, and transactions made through your account, whether authorised by you or not, until you have notified vcity99 of a security breach and we have confirmed that your account has been secured.
4.1 All account balances are held in Malaysian Ringgit (MYR). vcity99 accepts deposits and processes withdrawals through the payment methods listed on the Deposit/Withdrawal page, which may include Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Bank, DuitNow, FPX, USDT TRC20, and 7-Eleven Cliqq, subject to availability.
4.2 Minimum Deposits. Minimum deposit amounts vary by payment method and are displayed at the time of transaction. vcity99 reserves the right to amend minimum deposit thresholds at any time.
4.3 Withdrawal Processing. Withdrawal requests are processed in accordance with our current processing schedule. e-Wallet withdrawals are typically completed within 15–60 minutes; bank transfer withdrawals within 1–3 business hours, subject to successful KYC verification and the absence of any pending bonus wagering requirements.
4.4 Withdrawal to Same Method. Withdrawals will generally be processed back to the same payment method used for the corresponding deposit ("same-source rule"). vcity99 may require additional verification before processing a withdrawal to an alternative method.
4.5 vcity99 reserves the right to withhold withdrawals pending investigation if there is reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these Terms.
4.6 Inactive Accounts. An account is considered inactive if there has been no login and no wagering activity for a continuous period of 180 days. vcity99 may apply an administrative fee to inactive accounts in accordance with its current inactive account policy, as displayed in the account settings section.
5.1 All bonuses and promotions offered by vcity99 are subject to specific terms, including wagering requirements, validity periods, game restrictions, and maximum withdrawal limits from bonus-derived winnings. These specific terms are published on the relevant promotion page and are incorporated by reference into these Terms.
5.2 vcity99 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, provided that such changes do not adversely affect bonuses already claimed and currently being wagered.
5.3 Bonus Abuse. The following activities are considered bonus abuse and will result in forfeiture of the bonus and associated winnings, and may result in account closure: using multiple accounts to claim the same promotion; placing low-risk or opposing bets across accounts to meet wagering requirements; systematic abuse of promotional terms.
5.4 Only one bonus may be active on your account at any time unless expressly stated otherwise in the promotion terms. Bonuses cannot be combined unless explicitly permitted.
6.1 All bets placed on vcity99 are subject to the specific rules of the game or sport on which the bet is made, as published in the relevant game lobby or sportsbook rules section.
6.2 Once a bet has been confirmed and accepted by the system, it cannot be cancelled or amended by the Member. It is your responsibility to verify bet details before confirming.
6.3 In the event of a technical error, system malfunction, or manifest error that results in an incorrect price or payout being offered, vcity99 reserves the right to void the affected bets and return stakes to the Member.
6.4 Sportsbook. Bets on live sporting events (including Malaysia Super League, EPL, UEFA Champions League, UFC, and other markets) are subject to the sportsbook rules regarding event cancellations, postponements, and abandoned matches. Void bets will be settled at odds of 1.00.
6.5 vcity99 reserves the right to limit bet amounts, restrict access to specific markets, or close accounts of members who are identified as professional bettors or who consistently bet to the detriment of the Company's commercial interests.
The following activities are strictly prohibited on vcity99 and constitute a material breach of these Terms:
vcity99 reserves the right to immediately suspend any account suspected of engaging in prohibited activities, pending investigation. If the investigation confirms a breach, the account will be permanently closed and all balances and winnings forfeited.
8.1 All content on vcity99.club — including but not limited to software, text, graphics, logos, game assets, and the vcity99 brand name — is the intellectual property of vcity99 or its licensors and is protected by applicable copyright, trademark, and intellectual property law.
8.2 You may not copy, reproduce, distribute, publish, or create derivative works from any content on vcity99.club without the prior written consent of the Company.
8.3 Game content provided by third-party providers (including Evolution Gaming, Pragmatic Play, Spadegaming, and others) remains the intellectual property of the respective providers and is subject to their own licensing agreements.
9.1 vcity99 provides the platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, vcity99 disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
9.2 vcity99 shall not be liable for: (a) any indirect, incidental, consequential, special, or exemplary damages; (b) loss of profits, revenue, or data; (c) interruption of service arising from technical failures, maintenance, or force majeure events, including but not limited to power outages, cyberattacks, or actions by Malaysian or international regulatory authorities.
9.3 vcity99's aggregate liability to you for any claim arising out of your use of the platform shall not exceed the amount deposited by you in the thirty (30) days immediately preceding the claim.
9.4 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, to the extent such exclusion is not permitted by applicable law.
10.1 vcity99 collects, processes, and stores your personal data in accordance with its Privacy Policy, available at vcity99.club/privacy-policy, which is incorporated into these Terms by reference.
10.2 By registering with vcity99, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of account management, KYC verification, fraud prevention, and regulatory compliance.
10.3 vcity99 implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data.
11.1 vcity99 is committed to promoting responsible gambling. All services are strictly restricted to persons aged 21 years and above.
11.2 vcity99 provides the following responsible gaming tools, accessible from your account settings at any time:
11.3 Self-exclusion requests are actioned within 24 hours. During a self-exclusion period, vcity99 will take reasonable steps to prevent you from accessing the platform, including blocking known login attempts and unsubscribing you from all marketing communications.
11.4 If gambling is having a negative impact on your life or the life of someone you know, we encourage you to seek professional support. Please visit our Responsible Gaming page for resources.
12.1 vcity99 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, vcity99 will publish a notice on the platform and update the "Last Updated" date at the top of this page.
12.2 It is your responsibility to review these Terms periodically. Your continued use of vcity99 following any amendment constitutes your acceptance of the revised Terms.
13.1 These Terms shall be governed by and construed in accordance with applicable international gaming regulations and the laws of the jurisdiction in which vcity99 operates its licensing arrangements.
13.2 In the event of any dispute arising from or relating to these Terms or your use of vcity99, the parties agree to first attempt resolution through good-faith negotiation. Disputes that cannot be resolved informally may be referred to binding arbitration in accordance with internationally recognised arbitration procedures.
13.3 Nothing in this clause prevents vcity99 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent ongoing harm.
If you have any questions about these Terms and Conditions, please contact the vcity99 support team:
Our support team is available around the clock, including Malaysian public holidays, and can assist in English and Mandarin.
A plain-language summary of the most important rules. The full legal text above governs in all cases.
You must be 21 years or older to register and use any vcity99 service. Age is verified through mandatory KYC. No exceptions. Accounts belonging to under-21 users will be closed and winnings voided.
Each person may hold only one vcity99 account. Duplicate accounts will be closed. Bonuses claimed across duplicate accounts will be forfeited. Contact support if you accidentally create a second account.
All bonuses carry wagering requirements that must be met before winnings can be withdrawn. The specific rollover (e.g., 20x or 30x) is stated on each promotion page. Read bonus terms before opting in.
All vcity99 balances are held in Malaysian Ringgit. No currency conversion is required. Deposits and withdrawals are processed through 11 local payment methods including Touch 'n Go and Maybank2u.
Automated software, VPN circumvention, bonus stacking abuse, and collusion are strictly prohibited. Accounts found engaged in any of these activities will be permanently closed and balances forfeited.
Deposit limits, session controls, reality checks, and self-exclusion are available to all members in Account Settings. Self-exclusion requests are actioned within 24 hours and cannot be reversed during the exclusion period.
Our 24/7 live support team is always available to clarify any aspect of vcity99's terms, bonuses, or account rules. Existing members can also check the FAQ for quick answers.
Must be 21+ to register. Gamble responsibly. vcity99 supports responsible gaming.