This Privacy Policy explains how vcity99 collects, uses, stores, and protects the personal data of its members and site visitors. Your privacy matters to us — we handle your data with care and in compliance with applicable data protection standards.
1.1 vcity99 ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of every individual who accesses vcity99.club or uses any service offered on the platform ("you", "the Member", "the User").
1.2 This Privacy Policy describes the types of personal data we collect, the purposes for which we use that data, the circumstances in which we may share it with third parties, the measures we take to keep it secure, and the rights you hold in relation to your data.
1.3 By registering an account with vcity99, accessing the website, or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
1.4 This Privacy Policy should be read alongside vcity99's Terms and Conditions and Responsible Gaming Policy, both of which are available on the platform.
2.1 vcity99 acts as the data controller in respect of the personal data collected through vcity99.club. As data controller, vcity99 determines the purposes and means of processing your personal data.
2.2 All enquiries relating to data privacy, your personal data rights, or this Privacy Policy should be directed to the vcity99 Data Protection team via the contact details set out in Section 14 of this document.
3.1 vcity99 collects personal data from you directly (when you register, deposit, place a bet, or contact support) and indirectly (through cookies, log files, and third-party verification services). The categories of data we collect include:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government-issued ID number | Registration, KYC verification |
| Contact Data | Email address, Malaysian phone number, postal address | Registration, account settings |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay, Maybank2u, etc.), transaction history | Deposits, withdrawals, KYC |
| Technical Data | IP address, browser type and version, device identifiers, operating system, time zone | Automatic collection via cookies and server logs |
| Usage Data | Pages visited, games played, bet history, session duration, login timestamps | Platform activity tracking |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
3.2 We do not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health data) unless specifically required for responsible gaming purposes (e.g., processing a self-exclusion request linked to a medical referral), in which case we will obtain your explicit consent.
4.1 vcity99 processes your personal data for the following purposes:
5.1 vcity99 processes your personal data on the following legal bases:
6.1 vcity99 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and on a need-to-know basis:
6.2 All third-party service providers engaged by vcity99 are contractually required to process your data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection law.
6.3 In the event of a merger, acquisition, or sale of vcity99 or its assets, personal data held by vcity99 may be transferred to the acquiring entity, subject to the same data protection commitments set out in this Policy.
7.1 vcity99.club uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, remember your preferences, and collect analytics data to improve the user experience.
7.2 The categories of cookies we use include:
7.3 You may manage cookie preferences through your browser settings or the cookie consent tool on the platform. Disabling non-essential cookies will not prevent you from using core vcity99 services.
8.1 vcity99 retains your personal data for as long as your account is active and for such period thereafter as is required to fulfil our legal, regulatory, and contractual obligations.
8.2 In practice, this means:
8.3 Data retained solely for legal compliance purposes is stored securely and is not accessible for commercial or marketing purposes.
9.1 vcity99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
9.2 These measures include, but are not limited to:
9.3 While vcity99 takes all reasonable steps to protect your data, no system is entirely immune from security risks. You are encouraged to use a strong, unique password for your vcity99 account and to enable 2FA through your account security settings.
10.1 Subject to applicable data protection law, you have the following rights in respect of the personal data vcity99 holds about you:
10.2 To exercise any of the above rights, please contact the vcity99 Data Protection team using the contact details in Section 14. We will respond to verified requests within thirty (30) calendar days. We may require identity verification before processing a data rights request.
11.1 vcity99 services are strictly restricted to persons aged 21 years and above. We do not knowingly collect personal data from persons under 21. If we discover or have reasonable grounds to believe that a member is under the age of 21, we will immediately suspend the account, investigate, and if confirmed, permanently close the account and void any associated winnings.
11.2 If you believe that a minor has registered an account on vcity99, please contact our support team immediately with relevant details so that we may investigate and take appropriate action.
12.1 vcity99.club may contain links to third-party websites or services (for example, payment provider portals accessed during a deposit transaction). This Privacy Policy applies solely to vcity99.club and does not extend to third-party sites.
12.2 vcity99 is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policies of any third-party site you visit.
13.1 vcity99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered members via email or an in-platform notification.
13.2 Your continued use of vcity99.club after publication of an amended Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data vcity99 holds about you, please contact our Data Protection team:
We aim to acknowledge all data privacy enquiries within 2 business days and to resolve them within 30 calendar days. For complex requests, we will keep you informed of progress.
Six ways vcity99 protects your personal data every day.
Every connection to vcity99.club is protected by industry-standard 256-bit SSL encryption. Your login credentials, financial transactions, and personal data are never transmitted in plain text.
vcity99 never sells your personal data to third parties for commercial purposes. Your information is shared only with service providers directly required to deliver the platform — on strict data processing agreements.
All vcity99 accounts support SMS OTP two-factor authentication as an optional but strongly recommended layer of account security. Enable it under Account Settings in under 60 seconds.
Access to your personal data within vcity99 is restricted on a need-to-know basis. Staff members can only access data relevant to their specific function. All access is logged and auditable.
You have the right to access, correct, delete, or export the personal data vcity99 holds about you. Submit a data rights request via live chat or email — we respond within 30 calendar days.
Marketing emails and notifications from vcity99 are opt-in. You can unsubscribe at any time from within your account settings or by contacting support. Transactional and security communications cannot be disabled while your account is active.
Our support team is available 24/7 to address any privacy-related concerns. You can also review our full Terms & Conditions or learn about our responsible gaming tools.
Must be 21+ to register. vcity99 is committed to protecting your privacy and personal data.